- Cost savings
- Higher staff productivity
- Improved level of service (CRT?)
- Re-using existing knowledge
- Avoiding duplication/re-invention
- More innovation
- Sharing best practice
- Locating expertise
- Better decision making
- Better customer handling (CRT again)
- Staff attraction / retention
- Improved Worker Skills (can also be tied up with ramp-up and learning?)
- My additions : reduced cycle time for products
- Cross-selling (sales)
- Quality improvement or business process improvements
So, howzzat? :)
