Thursday, October 21, 2004

The questionnaire again...

The questionnairre again...this time it is the KM benefits that have been collated:

  • Cost savings
  • Higher staff productivity
  • Improved level of service (CRT?)
  • Re-using existing knowledge
  • Avoiding duplication/re-invention
  • More innovation
  • Sharing best practice
  • Locating expertise
  • Better decision making
  • Better customer handling (CRT again)
  • Staff attraction / retention
  • Improved Worker Skills (can also be tied up with ramp-up and learning?)
  • My additions : reduced cycle time for products
  • Cross-selling (sales)
  • Quality improvement or business process improvements

So, howzzat? :)