Wednesday, January 13, 2010

Will Knowledge Managers Survive?

I couldn't possibly let this post go unnoticed and uncommented. :-)

My thoughts are mostly in-line with Mary's comments. The KM role the author of the post refers to is not something that is common to all organizations. If all that the KMer does is regulate, validate and oversee the flow of content, he will add no value with the advent of self-regulated Enterprise 2.0 Tools. But, then, I see the role of a KMer to be much more critical and important.  
  • She must be responsible for, first of all, strategical decisions reg. the cultural elements, knowledge-intensive processes and the platform/technology. What a KMer did a decade ago (set up an Intranet) no longer sounds complete in today's world. KMers had to understand cultural, technical and operational changes and keep pace with them and accordingly transform their organizational KM system from that of an Intranet to something more "social" after 5-6 years. I am not equipped to comment on what things will be like in another 5 years but I can guarantee you that it will be different from what it is like, it is up to the KMer to keep pace and change her strategy along with the organization and other external factors.  
  • Mary's point about KMers being process experts resonates with me but I've, admittedly, had a tough time explaining this to organizations. KMers can have their hands full if they spend time understanding and tweaking processes in order to enable knowledge creation, usage and sharing.  
  • Even when it comes to technology, KMers must identify, purchase, customize, adapt and evangelize or identify, design, build, implement and evangelize. Even before they know it, once they are through with one phase, they will most likely be forced to embark on another phase of technological changes.  
  • Cultural acceptance is something that is not a one-time effort. KMers have to continue talking to people, making them aware, inspiring them, facilitating and supporting them when it comes to certain portions of the overall KM system. Take a look at the number of articles, guidelines, and tips on Twitter and you'll know what I am talking about. A simple tool in many ways but the ideas that come out of it are many! Thanks to the post, made me think/express somethings that I've always wanted to. ;-)

1 comment:

Pradnya said...

Hi Nimmy,
I am Pradnya and I have been reading your blog and following it quite regularly. Your blog makes for very interesting reading.

I am writing to you with reference to Tata Tea’s Jaago Re movement – a movement that I represent. The Jaago Re campaign was initiated in the year 2007 and the objective of this campaign was to initiate social awakening amongst Indians. The Jaago Re campaign made a great impact with the ‘One Billion Votes’ campaign and are currently targeting corruption with the ‘Khilana Band, Pilana Shuru’ drive.

Recently, Tata Tea has re-launched its flagship website The portal which was, for the last one year, an online hot spot for aspiring voters to register and obtain all information related to Voter Registration, will now stand for social awakening in a broader sense. Jaago Re as a campaign has targeted the youth of the nation, urging them to take a stand on various issues such as voting and corruption and do their bit – thereby encouraging them to 'be the change they want to see’.

What makes unique is that it facilitates the flow of information and resources between individuals / groups / organizations – by bringing together, onto a common platform, those who possess information and resources and those who need them. NGOs can list themselves on the site, thereby making their presence felt with individuals who would like to work with them. On the other hand, individuals who wish to do their bit for society can volunteer their services with an organization of their choice.

It would be great if you can help us support us by spreading the word on Jaago Re's initiative through your blog. Hopefully readers of your blog, both NGOs and individuals alike, would be inspired enough to join the initiative.

For any further details do visit or you can contact me and I would be glad to help.

Take care,
Pradnya Adhikari