Predictable Irrationality If You Build What They Ask For, They Will Not Come
This is undoubtedly one of the best presentations that I've seen in a while. Reliable research, lots of knowledge up for grabs and, finally, very nice and effective presentation! (Thanks to @johnt for the link).
I will revisit this presentation many more times and let more of these thoughts sink in gradually. Will perhaps add some notes to this post when I revisit it. For now, slide 17 makes it obvious that what most of us (not just in KM, actually, but in all such change initiatives) need to focus on or rather START WITH the user adoption elements in order to realize value (as opposed to software features or other indirect factors).
PS: Whenever I come across such well-made and well-expressed presentations, it makes me recall how two people might have the very same ideas but the way each one puts it forth can make all the difference.