Friday, February 15, 2008

KM - People, Process or Tech?

I have been quite silent in the online KM forums – that I am a so-called part of - for sometime now, due to reasons I don’t have to waste your time going into. This is probably the beginning of a phase where I may get active again or maybe not…depending on how much time I want to spend thinking and listening versus talking.

Anyways, I found some time to answer
this question on Linked In.


I think the answers that we have here are all thought-provoking and nice ones to consider. Based on my experiences so far, I'd have definitely chosen People....but I love the answers that point towards Processes too. Having said that, let me add that I've seen most people slip through the cracks in processes somehow or the other. It's difficult to design a perfect process. And people will always find a way out if they don't like or believe in what they're being asked to do. Anyway, here's how I look at the three –

Let me just add one more dimension to this discussion. I think you ought to decide what to focus on after studying the context - the business environment in your organization, the focus areas for your KM plan and so forth. For example, if you're in a conventional organization that isn't too tech savvy, then you need to focus on technology in order to make people feel more comfortable with your KM tools...

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