I started this Blog with the intention of talking about KM 24*7. But then I found that I couldn't stay away from other aspects of life and err...I think I have been speaking more about life in general and less about KM! The poor thing. So, lemme go back to a little KM - Here's something I was asked to think about today...and here's what my grey cells generated in response...
May not be well-organized or well-written though...!
Why should organizations invest in KM?
1. A mammoth company with tens of thousands of people will obviously have varied customer segments. Which means the requirements are varied. Which in turn means, the tools and enablers have to be different, customized, tailored etc. Which boils down to having resources that can cater to each of these customer segments. Roughly, the number of such customer segments would be # of verticals*5
- Therefore, what we require are – more people - more support; more servers;
2. KM is all-encompassing and evolving; We need to catch up – actually lead the way; There are new tools being developed across the world; We should be developing new tools to cater to customers’ requirements or at least catching up with the latest tools;
- Therefore, what we require are – more people who can design and support such new tools
3. KM is seen as an intangible initiative; The benefits are hard to see for many as it is difficult to measure; It is a cultural challenge to get people to participate in the KM movement; What this means is that it would be critical to retain people who have been influenced and convinced; in today’s hurry-burry world people want tools and applications that work very well, are easy to use and are very quick. If they have problems using the tools, they don’t come back and also spread the word thus ‘jeopardizing’ the work done till then
- Therefore, we need more people to support; close bugs; build enhancements;
What?
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