Internal Customers

Why is that organizations are always talking about customer satisfaction but don't seem to care so much about internal customers? Why is it that we need to deliver the best of products and services to our customers but rarely want to invest money, material and (wo)men in internal initiatives? Why is that we don't want to be innovative and spend more time and money in making our Intranet a cool portal to visit? We want to make money, but we want to plough it back for customer assignments and not for internal initiatives as much. Why? No RoI? Why do we have to be so RoI focused?