Sunday, October 14, 2007
Many a time, when I attempt to convey what embedding knowledge in processes means, I end up not being so satisfied with the conversation/debate/discussion. For some strange reason, I almost always come away feeling that my partner(s) in conversation was(were) not exactly on the same wavelength. Only perhaps a person with a good process-orientation and an exposure to process improvements/enhancements/design/re-engineering would get the message in the way it might be intended? So, I was quite excited by what I came across this morning. I came across an example that I think is worth a mention in order to understand what KM professionals mean when they say knowledge needs to be embedded in processes rather than be a separate ‘activity’ altogether. The example popped out at me from a programme on TV. As far as I am concerned, it was an Aa..ha! moment. :).
The anchor of the programme was pointing out that while in the western culture, people celebrated “Mother’s Day” as an exclusive event to honor and celebrate one’s relationship with one’s mother and used it to demonstrate one’s love and affection for one’s mother, in the Indian context this is rather a value that is ingrained in the culture in multiple ways. We have mythological stories that bring out the beauty of motherhood, communicate the value of a mother-son/daughter relationship, instill respect and love for mothers etc. We also have regular rituals and practices that involve paying obeisance to our mothers, specific festivals that celebrate motherhood etc. Moreover, we have plenty of maxims related to the importance and value of a mother that get handed down from one generation to another by default. Now, isn’t this a clear example of ‘knowledge’ as an exclusive/stand-alone event versus knowledge ingrained and embedded in processes??? I think so....!