This blog's Aatma (soul) revolves around my passions - Life, Spirituality, Knowledge Management (KM) and Nonsense . Ergo, join me in my continuous quest to lead a better life, be a better human being, gain knowledge on the dynamics of knowledge and, well, just enjoy a key dimension of life, respectively....! ;-) PS: Why Nonsense? Because, at times, it makes more sense! On second thoughts, that's a lie....it's just that I love being nonsensical! ;-)
Wednesday, August 11, 2010
Open Letter to Airtel
I have already complained multiple times about sudden and strange downloads and subscriptions that my mobile seems to be subjecting itself to without my asking for it.
Despite all that, I have been charged for some unknown Java downloads and MadRat subscriptions which I have absolutely no clue of. I just complained again and was told I could subtract the charges applied for these two items. Unfortunately, I (surprisingly enough) ignored similar charges in my previous bills and have probably ended up paying 10% more money than what I was supposed to pay every month. Glad I woke up and realized something was wrong and decided to put a stop to it at least now.
Anyway, I have what I think is a reasonable idea which you will hopefully consider.
If you were to not cheat customers and get them to pay Rs.50+ every month and increase your overall revenues by 5-10% and rather provide more honest services to them, your revenue might actually shoot up by 20-30% instead. Think about it. (I tweeted about this earlier and heard back from at least 5 people who have faced similar situations wherein their mobiles showed some strange independence and downloaded stuff from the Internet)