Arguably, the world at large is increasingly building low-quality products and services and is not able to support the multitude of greedily acquired customers because of wanting to scale up and grow (greed, unreal targets and what not) whilst not investing in equivalent support structures.
This means excessive multitasking, absence or lack of well-placed specialists, lack of focus on the core product or service, complexity etc. At the other end, sometimes the supporting structure even when present is so detached and clueless that it does more damage to the existing equation. Think call-centers.
Systems and individuals are stretching so much to keep pace with the world that they go beyond natural limits of elasticity and lose their original strength gradually or break. More alarmingly, such a misled world influences systems and individuals to lose sight of or compromise their real needs and values. :-/ #banks #insurance #outsourcing #retail #manufacturing #construction #you-name-it
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